Our Customer Relationship Model

Evaluation process in 7 steps: from diagnosis to results

1
Diagnosis

1
Diagnosis

  • Post-training games
  • Assessment Centre
  • Development Centre
  • Focus Groups
  • Extended DISC
  • 360 degree feedback
  • Sailship of Success by Julie Hay
  • Surveys
  • Individual Interviews

2
Planning Intervention

2
Planning Intervention

  • Appointing Taskforce ‘Ambassadors of Change’
  • Defining Project Goals and Desired Outcome
  • Guidance
  • Instructional Workshops in Preparation for Post-Training Games

3
Implementation

3
Implementation

  • Introduction Workshop
  • Training/Workshop
  • Trainings
  • Individual and Group Coaching Sessions
  • Implementation Tasks
  • Meetings between Ambassadors of Change

4
Monitoring Results

4
Monitoring Results

  • Post-Training Games
  • Knowledge Assessment
  • Summary Report
  • Coaching on the Job
  • “Secret Client” Survey

5
Adapting the Plan

5
Adapting the Plan

  • Taskforce ‘Ambassadors of Change’

6
Summary

6
Summary

  • Report
  • Evaluation of Facts
  • Summarizing Workshop
  • Recognition of Accomplishments

7
Continuous Development

7
Continuous Development

  • Further Steps and Modifications

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